Ten years ago, Inc.com anointed the employee handbook for Ann Arbor, MI’s Zingerman’s Deli as the World’s Best Employee Manual.
In all likelihood they have anointed other handbooks as the “best” since then, but from the sample pages from the handbook they have on the website, you can see that the fun handbook is something an employee would pay attention to. According to the article, Zingerman employees often carry the handbook around with them.
Since then, Zingerman’s has grown to a whole “community of businesses” run by managing partners whose vision the deli’s founders have supported. One of the businesses is actually a training arm that trains employees and conducts seminars for other businesses looking to learn about their methods.
Even if you aren’t interested in the training, the sample pages provide some good examples to emulate for your own staff and volunteer manuals to help keep the training in their minds and hands.