I am not a big Oprah fan but I heard a story last week on All Things Considered that really impressed me as to how invested her show is in the success of their partners. The story focuses on a small company with 6 employees whose soaps were chosen to be given away on air as part of Oprah’s Favorite Things.

One of the things the Oprah people did was send the company technical details for their web server to make sure their website didn’t go down from all the visits they were likely to get. Apparently Oprah’s website gets near 4 million hits alone when she does her favorite things shows. It just strikes me that the show could easily regard the show as throwing favor to the small company and let them fend as best they can. Some of the other favorite things were made by corporations like Samsung, Hasbro, United Artists and LG electronics who have to resources to maintain websites and fulfill orders and are more likely to be partners in the future.

Even though arts organizations feel like they are the ones seeking/begging favor, there are plenty of times when arts organizations have the opportunity to make a partner’s experience more enjoyable. It might be the quality of advance materials for a school outreach or giving a sponsor a high quality of care even though they aren’t one of your bigger donors.