How should music directors and program directors at classical radio stations decide what to play? What do listeners most appreciate about their services?
These sound like pretty important questions, right? But put yourself in the place of one of these programmers (assuming you aren’t one) and think about how you’d answer those questions. You’d have piles of Arbitron ratings at your disposal, but those only show you when listeners tune in and out. Ratings don’t tell you why they listen or what makes your station valuable to them — at most, you can only infer answers to those questions from ratings.
But since 2002, a group of public radio programmers has been commissioning research to address these concerns. In a series of studies, the Public Radio Program Directors Association (PRPD) has surveyed listeners to various public radio formats, including classical, to deepen the field’s understanding of the value their services deliver. Their results have given programmers a new vocabulary to apply to their work and, in some cases, fed debates about the role of research in programming and public radio’s overall approach to classical music.