Advocacy

Info You Can Use: Getting Meaningful Feedback From Your Community

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Last month, I wrote about attending a session at creative industry conference where Marc Folk, Executive Director of The Arts Commission in Toledo, spoke about learning that one needs to go out to the community as a guest, asking to be hosted at meetings, gatherings, etc.

At the time, I wasn’t sure exactly how that idea translated into practice. Initially I envisioned something akin to the  electoral process in NH where people host intimate meetings with political candidates in their homes or perhaps being invited to speak at a community or church meeting.

I also thought that he might have meant participating as a true guest at first where you weren’t necessarily the focus of attention as a speaker, etc, but just invited to sit quietly and observe the first time out.

Marc had mentioned sometimes there was a tendency to view yourself as “riding in on a white horse” to save a community so I thought being the guest of honor at a meeting might reinforce that conceit.

Just last week, Margy Waller addressed the same issue in an Americans for the Arts blog post, “We Are From the Arts and We’re Here to Help.”

“In one of the sessions, a group of participants had a passionate discussion on using the word “help.” They noted that it really isn’t possible to have a conversation about an equitable community if one party is offering to help the other. The word help itself implies that one group has more than the other—more to offer, more knowledge, more resources, more capacity, and so on. Using the word help shifts the perceived balance of power—in a way likely to shut down true collaboration and partnership efforts.

The solution? If you find yourself using the word help when talking about the role of arts in community, stop. Listen carefully and ask whether this is really the way toward an equitable community.”

Curious about the process he and his staff used, I reached out to Marc just prior to the holidays to learn more, summarizing my impressions and assumptions noted above. With his permission, I am reprinting a portion of his response:

Our approach utilized a combination of techniques, including what you listed above.

As far as process we first identified a local community partner.  If possible, it was a community center or arts center in the neighborhood.  We then reached out to the leadership of the center or another community group if the center did not have leadership, or there was no center and asked for a meeting.  We then met with them and/or their board leadership to ask for their help in organizing a community meeting.

Once a meeting was called, we went back into the community centers/host venues and held “a listening tour” if you will.  An important technique was that we hired a facilitator/consultant that facilitated these sessions.  This created a degree of separation between the Arts Commission staff and the community issue and allowed for a more open and candid dialog from the community.

Out of this, we became more connected with “culture” or activities in these neighborhoods which has led to the building of genuine relationships.

A copy of the plan can be found here.

The reports from the neighborhood conversations can be found at the back of the plan.

I think the most important lesson is about language syntax/communication and authentic relationship development.  My point at the conference about the white horse or “going into these neighborhoods” revealed much about our perspectives and gave great clue to where we needed to start our work.

For those that are interested, the neighborhood reports start around page 50 of the strategic plan.

I greatly appreciate Marc taking the time to outline the process for me. The importance of involving a facilitator was something I suspected in the back of my mind that he confirmed.

Based on his response, I have already started a conversation with my board president about how we might adapt this in our own community. I have mentioned to colleagues at other arts organizations I had some ideas I wanted to run past them in the hopes of establishing a cooperative listening tour.

When Honesty Is Better Than Doing Your Best

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Back in September, Seth Godin wrote a short post on the idea of doing one’s best.

It’s a pretty easy way to let ourselves (or someone else) off the hook. “Hey, you did your best.”

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By defining “our best” as the thing we did when we merely put a lot of effort into a task, I fear we’re letting ourselves off the hook.

[…]

It’s entirely possible that it’s not worth the commitment or the risk or the fear to go that far along in creating something that’s actually our best. But when we make that compromise, we should own it. “It’s not worth doing my best” is actually more honest and powerful than failing while being sort of focused.

Since it is the beginning of the new year, a time of making resolutions to do better, I thought it was an appropriate time to call attention to this idea.

(By the way, what does it say that I took a short post about doing your best and abridged it further, thereby lowering expectations of the reader’s attention span?)

I chose this post of Godin’s and edited it as I did because I wanted to focus on the sincerity inherent in being realistic rather than being idealistically aspirational.

There is already a lot of idealism in the non-profit arts, especially when it comes to creation, and there is nothing wrong with that. If there is, I am among the chief offenders.

There is also a lot of idealism in non-profit arts organization mission statements that promise to offer the “highest quality, best-in-class, world-class, superior” etc., product or experience.

In the face of declining donations and revenue generating attendance, groups often don’t have the resources to provide the highest quality product and experience. Instead of making a resolution for the new year to strive for some nebulous standard of excellence†, I think it is worth engaging in a little self-examination along the lines Godin suggests and acknowledge where you are not providing the best.

For example, are you offering the very best events your budget will allow, even though that means there will only be four events a year? Or are you making compromises so that you can offer a wider variety of experiences over the course of 8 events?

Is your staff trying to do more with less or have you scaled back services due to budget constraints?

An honest assessment of this situation rather than continuing to mouth platitudes about offering the highest quality interactions may help you better understand the implications of these trade offs. If you can say, yes we decided it wasn’t worth keeping the office open as many hours six days a week, you take responsibility for choosing not to serve a segment of your community or at least choosing a course that makes it difficult for some to receive service.

While it can be disappointing to face the areas in which you are falling short, it is a more constructive approach than claiming you are at a loss to know why attendance is falling or a demographic of the community is failing to engage with you. You can better address these issues if you have a good sense of the causes behind them.

†If you have a well-defined plan for achieving excellence with criteria, milestones and resources dedicated to achieving it, by all means go for it!

Positive Signs For Reimbursement Of Overhead Costs

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You may remember back in January that I wrote about the new rules promulgated by Office of Management and Budget (OMB) requiring that any entity receiving federal funds much cover at least 10% of a non-profit’s overhead costs.

Don’t worry, its okay if you don’t remember. But this is relatively important and bears repeating.

One of the concerns at the time was that state and local governments and other funders might pressure non-profits with whom they contract or provide grants to waive a their right to receive overhead costs. The OMB rules prohibit this, but if a non-profit isn’t aware of the rules or are afraid to advocate for themselves, the problem may continue.

Given this context, it was a positive sign when the L.A. County Board of Supervisors voted to adopt the OMB guidelines and to write a letter to the state government to do the same.

It may not seem significant for a governing body to agree to adhere to the conditions under which federal funding was allocated, but as Non-Profit Quarterly notes there are “rob Peter to pay Paul” concerns about how funding may be manipulated.

Rules do not implement themselves without strong nonprofit monitoring and oversight—hopefully, as in this case, in partnership with government authorities. In this case, not only are the supervisors talking to state officials, but they will also be developing an implementation strategy in consultation with Los Angeles nonprofits, which we presume, based on what we have seen as policy statements from CalNonprofits, ought to address how to ensure that higher indirect cost reimbursements do not occur at the cost of lessening service delivery.

As I had noted in my earlier post, the National Council of Non Profits created a guide to educate organizations about the rules and provide responses to assertions from funding entities that the rules don’t apply.

One thing I had mentioned was that arts organizations should note that these rules likely apply to the funding you receive through your state or regional arts organization:

One- it doesn’t matter whether it is called a contract or grant or any other term, the rules are based on the substance of the transaction.

Two – Sub-recipient non-profits who are required to acknowledge part of the funding is received from the federal government are covered under these rules.

Where Arts And Creativity Have Been Part Of Long Term Solutions

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I have recently started to become a little more vocal about one of my pet peeves about how the arts are viewed. It is no news to anyone that most career paths that involves pursuing a creative endeavor are dismissed out of hand in favor of a real job with real prospects.

I don’t have any illusions about arts careers being a difficult path to take. If anyone wants someone to help them combat fanciful notions people have about how they are different and will succeed where others have failed, I will be happy to help talk about the realities and the importance of the entrepreneurial mindset about which I spent all of last week writing.

What annoys me is that there is so little recognition by those who dismiss a creative career path that the group they dismiss are the first people called when a disaster strikes and there is a need to encourage people to donate to a relief effort. A couple weeks ago, This American Life had an ad agency suggest getting Lin-Manuel Miranda and the cast of Hamilton to do a TV ad to help offset the negative associations people have with Volkswagen.

All this being said, I think it is only fair to acknowledge that there are a lot of people out there that recognize the power of the arts to address social problems and make a long term commitment to embracing arts and creativity as part of their solution.

Last week on CityLab, Brentin Mock pointed out that a reduction in violence in the Bronx and New Orleans 40+ years ago were a result of people competing through creativity rather than physical force.

The subtitle of the piece reads, “Hip-hop dialed down street violence in the Bronx. New Orleans’ Mardi Gras Indian gangs made peace through craft. Why is culture such an underrated civic tool?”

The article doesn’t really address the reasons behind why culture is an underrated civic tool. It focuses more on how a peace meeting in the Bronx helped give rise to hop-hop culture and a similar effort inspired fanatical devotion to outdoing other groups in Mardi Gras parades resulting in more fingers stabbed by sewing needles than people stabbed with knives.

Essentially the article points out that it is the problems, not the enduring solutions that end up getting money. Despite the success of these programs in keeping the peace, little funding is directed to improve the communities in which they originated.

Another article I came across earlier this month in FastCompany drew attention to an artist who shutdown a freeway in Akron, OH and served dinner down the middle of the road to 500 people in an effort to bring the people of the city together.

When the freeway was originally built, it divided neighborhoods. Now the road is used less frequently and plans are to tear it down. The dinner was an effort to mobilize people to influence what will replace the space left vacated by the freeway.

“They’re shutting it down to traffic next year and opening it up to development, but there’s no concrete idea of what it will be—if it will be a park or whatever,” says Franks. “So this seemed like a very unique opportunity to help people reimagine this space.”

As people ate, they talked about the future of the area. They also just got to know people they otherwise may have never met. Franks spent a year working with volunteers from each neighborhood to plan the event and to bring 10 people from each neighborhood. The plates at the meal, designed to go home with each guest, were printed with favorite recipes from neighbors.

Granted, not really a solution that has been used long term, but it does seek to take advantage of a change to ameliorate what has long been an impediment.

The meal was a kick off event for the project which will continue by giving people toolkits to help them plan similar meals in their own communities. And lest you be skeptical about whether that many people might do it, there is already a sense of growing community in the city. Akron is the site of the PorchRokr Festival where homeowners give over their porches and front yards to concerts.